Enrollment Services

Every organization has a unique set of circumstances and concerns that need to be addressed in the planning and implementation process. Enrollment Benefit Concepts has the capability to utilize a variety of enrollment methods – from meeting individually with employees to national state-of-the-art telephonic. Our Brochure provides information about how we help to manage all of the moving parts in the Benefits Enrollment and Communication.

Face-to-Face Individual Enrollment

Face-to-Face enrollment offers employees an individualized approach to enrollment, ensuring confidentiality and personal service by meeting one-on-one with a benefit specialist. Our on-site teams are positioned at major locations of a company, complete with secure laptop computers, making the process efficient and specific to each individual. Employees receive information in advance. On enrollment day, they meet with a benefit specialist to review options, have questions answered and make plan selections electronically at that time. Once the enrollment process is complete, the final enrollment selections are securely sent to the various insurance companies to complete the policy approval process.

Benefits of Face-to-Face Enrollment:

• Online scheduling available
• On-site Benefit Specialist assists in the process
• Efficiency
• Effective way of communicating and comparing new and existing benefits offerings
• Privacy
• Personal touch
• Supplemental benefit enrollment can be done in conjunction with Employer offered/funded (Core) benefit enrollment

Telephonic Enrollment

Enrollment Benefit Concepts has a state-of-the-art phone system along with leading-edge Voice Recording Capabilities. Telephonic meetings are similar to face-to-face enrollment and usually implemented when logistics make employees inaccessible, or when face-to-face meetings are inefficient in terms of time and resources. When a company selects telephonic enrollment, each employee is given a telephonic enrollment guide with easy-to-follow instructions. Inbound or outbound calls are scheduled in advance. Once the enrollment process is complete, the final benefit selections are securely sent to the various insurance companies to complete the policy approval.

Benefits of Telephonic Enrollment:

• Efficient and cost-effective for scattered locations with few employees
• Allows employees to call at a time that is convenient for them
• Provides a means to enroll larger national organizations with multiple shifts and locations
• Calls can be either inbound or outbound
• Phone interviews are private
• Personal touch
• Supplemental benefit enrollment can be done in conjunction with employer-offered/funded (Core) benefit enrollment

Self Enrollment

Employees can complete their own enrollment with a partner system of Employee Benefit Concepts. Self enrollment can be combined with any of other EBC enrollment methods. Self enrollment is always accompanied by call center and/or face-to-face enrollment. If a company selects to include self enrollment in their election process, additional communication for employees is very important. At EBC we strive to make sure that evey employee understands the value of the benefits available. Once the enrollment process is complete, the final benefit elections are securely sent to the various insurance companies to complete the policy approval process.

Benefits of Self Enrollment:

• Allows the employee to enroll at a time that is convenient for them
• Provides a means to enroll larger national organizations with multiple shifts and locations
• Can have Call Center Assistance to help when its needed
• Supplemental benefit enrollment can be done in conjunction with employer-offered/funded (Core) benefit enrollment

Group Enrollment

When it’s not possible to coordinate individual meetings with employees, a group setting provides an opportunity to educate employees about benefits choices and the enrollment process to ensure efficient completion of applications.

Benefits of Group Enrollment:

• Accommodates situations where individual meetings are impractical
• Effectively delivers timely group information
• Provides specific answers to questions about benefits and enrollment
• Allows follow-up options for face-to-face meetings with benefit specialists
• Helps prepare employees to complete applications telephonically or online

Your System, Our Enrollers

Do you already have a system that works for you, but you need help communicating new or current benefits? EBC can help! Our Benefits Enrollers are versed on many platforms and are quick to learn new enrollment systems.

National Call Center

If clients have questions, before, during or after the enrollment process, we offer a Licensed National Call Center, which is fully staffed with benefit specialists for existing and new enrollees. The Call Center is opened during times predetermined during the enrollment to answer any questions employees have on their available benefit programs. Our call center is a great tool for onboarding new hire benefits.

Security

At Enrollment Benefit Concepts, we take security very seriously. That is why our customized services come with complete electronic/privacy safeguards.